My mom loves this mattress topper

This item was a major disappointment for me. While advertised as having a medium firmness, it was actually far beyond soft. So soft that that it began to cause joint pains in my knees and shoulders from sleeping in a curved (downward) position. That's how much give this has. Furthermore, nothing on earth could keep this thing from constantly sliding around on top of the underlying mattress. Every morning, it would be hanging of the bed by about a foot, and every morning I would have to correct it and re-do the fitted sheets. Overall, there is nothing positive I could say about this item.

Packaging was pretty terrible. The shipping box was half open and the items didn't even arrive in a serta box inside the shipping box. The topper wasn't even in a waterproof bag. Just exposed to the elements in a brown shipping box. Shipping complaints side, it is very comfortable. Now I just gotta find a fitted sheet to go over the mattress+ topper. Also: the plush cover in the box only goes on the topper. It does not go on the mattress and topper together. I figured that out after about an hour of struggling.

Very comfortable

Very Nice

For anyone having difficulty with the memory foam not expanding when you take it out of the box, I used a hair dryer on medium heat and just rubbed the memory foam on both sides until it slowly expanded. It took a little while but maybe 30 minutes later it was fully expanded and ready to be put in the cover!

Great purchase

I purchased this for a Christmas gift expecting it to arrive in the Serta box as pictured. Instead, it arrived thrown in a brown cardboard box with nothing anywhere indicating it is a Serta. I am not sure if it is a product someone else returned or if Sam’s Club sent a generic product instead of the name brand

No more tossing and turning from hip pain. It's also very comfortable! The mattress topper is very cheaply made! But the memory foam topper is.so so comfortable! It has made my bed feel like a new one, without buying a new one! I definitely recommend it! It does sink in, but it doesn't slide off my mattress like others have said. I do have a fitted sheet over it, to keep everything in place. I am a side sleeper.

Love the topper!