I have been using Therappe and Humectress for a very long time. Keeping it stocked up in the bathroom cabinet. When it came time to buy more I had to get the new formula. I wasn't hesitant even though I read the negative reviews. I thought maybe those people were having a bad day or they were planted by a competitor to post a negative review. Let me tell you, I was wrong. I can't believe the difference in this awful new formula. My hair would always be soft and manageable with the old formula. When I'd use the round brush to give it some wavy body it would take and hold until the next shampoo. Not with this new formula. My hair is not soft after shampooing/conditioning (sort of reminds me of straw) and it will not hold any kind of style I try to give it. I am very disappointed. I want to throw this stuff away and get something different but it cost too much. When the time comes to buy shampoo and conditioner again, you can bet it won't be Therappe or Humectress. I can't figure out why they would change something that didn't need changing.

I already returned your new Humectress product. It did not compare to the Ultimate moisture conditioner that I have used for many years. So sorry to see this change in formula. I hope you will consider going back to the old formula. It was much better

I have long (below my butt), straight, natural blonde hair. I have used Therappe & Humectress to keep it healthy for over 20 years. I bought a new bottle of Humectress this week. At first, I was puzzled, because this stuff did not have the characteristic smell that Humectress normally does. After my hair dried, I noticed that my hair was frizzy and somewhat stiff, sort of like what high humidity does to some people's hair. I also noted that I could not easily comb out my wet hair; it was quite tangled. Normally, Humectress makes my hair soft, smooth & shiny, and easy to comb. Hmmm… odd… Then I read the bottle!! They CHANGED THE FORMULA!! How can they change the formula so drastically and still call it "Humectress"?? This stuff is NOT Humectress. It needs its very own name, and I want my original Humectress back!! In addition, Nexxus actually put animal parts in this product: this new formula has FISH EGGS in it!! (Fine, call it 'caviar' if it makes you feel better. It's still fish eggs…) In any case, since it no longer does a nice job on my hair, I'll be unhappily looking for a new product.

I Have used this product for over ten years and highly recommended it to many clients in our salon. Then the product went public and could be bought in local stores which was fine until you changed the product. It is horrible now. The new packaging is great but you changed the smell of Humectress and the product itself. It is NOT the same conditioner as it was before and I am hoping you will realize that and change it back. The NEW Humectress does not condition the same, does not rinse clean as before, and weighs my hair down. As you can tell I do not like the changes that were made to my favorite conditioner one bit. I have been running around town the last few months buying up every bottle I can find in the original packaging, but running out of places to purchase it quickly. PLEASE GIVE US BACK OUR ORIGINAL HUMECTRESS.

It did make my hair look and feel nice, but before the end of the day it kinda went limp...aaand every time I used it, my eyes were so red ...for the rest of the day! Visine wouldn't even take the red out! Everyone was asking me why my eyes were so red..When I stopped using it, my eyes were fine. I'm not sure which ingredient causes it, but now I have one whole bottle of Therappe and one whole bottle of Humectress that I will never use...both 33.8 oz. UGH!!... Tried much better priced Herbal Essence Naked Volume Shampoo with HE Naked Moisturizing Conditioner....LOVE THEM and hair looks and feels great all day!

I am so sad that Nexxus has changed this product.I've used this product for 20+ years. I probably won't continue to use it. It no longer has a "coconutty" fragrance, it has a "herbally" fragrance which I think is awful. You can not leave it in your hair. I just think this was one product that was perfected and did not need to be changed. How can perfection be changed? It is so sad.

I did not like this conditioner at all. It did smell nice and did not weigh my hair down but did not do anything in the way of hydrating it, even if I used a lot. However, my hair felt like it was coated with something. It was very expensive and doesn't perform any better than cheap drugstore products. I do not know how people like this stuff.

This change has made me nearly cry. For the third time now, the formula of this conditioner has changed. The first change, was shocking, but I was able to live with it...and I actually grew to like it almost as much, just wished it was thicker, like the original. This time, however, it is completely unacceptable. It smells horrible, leaves my hair tangled, and it makes feel like straw. For the first time in over 15 years I'm forced to find a new conditioner. I'm speechless Nexxus, why the change?

I have used humectress since the late 1970's and wouldn't use anything else. I have a lot of very thick hair. This new formula makes my head itch and the floral, or whatever it is, scent is overpowering. It seems that the product is thinner as well. My hair feels greasy after I use it. Please pay attention to the reviews and change back.

I have been using the Nexxus Humectress shampoo and conditioner for years and it has always worked great for me. The store no longer carries it and now has this caviar formula. I puchased a large bottle for $39 and it's the worst conditioner ever. After using it for a few days my hair has been getting worse by the day. Tons of tangles and frizz.