Hi Amanda, Thank you for purchasing our Bentgo Stainless Steel Insulated Food Container and providing your feedback. If we can assist you with anything, please reach out to us via phone or email. We are here to help! Thank you, Jessica Bentgo Support (714) 668-0300 support@bentgo.com

Hi,<br /><br />Thank you for bringing this to our attention and sharing your feedback with us.<br /><br />We are so sorry to hear that your food jars are not keeping your food at the desired temperature. The Bentgo Stainless Steel Insulated Food Container is designed to keep food warm for up to 4 hours, depending on factors such as the initial temperature of the food and external conditions.<br /><br />Because the container is designed to maintain the temperature of food placed inside, whether hot or cold, placing food that is already hot will help it stay warm over time. <br /><br />We want to make sure you have a set that performs as expected! Please reach out to our customer support team directly at support&#64;bentgo.com or call us at 657-275-3738 so we can look into this and assist you further.<br /><br />Thank you,<br />Jessica<br />Bentgo Support