We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best. If the PowerMop has never dispensed, it may need priming. Hold the button on the handle for several seconds until spray comes out of the nozzle; you may need to squeeze the solution bottle gently while pressing the spraying button. We also recommend to try fresh batteries as well as making sure the battery door is closed all the way until it clicks. We'd like to get more information to help, as well as share this with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.

We're sorry to learn your Swiffer PowerMop Multi-Surface Mopping Kit wasn't in the excellent condition in which we expect, Greg. Because our Quality Team works hard to make sure every Mop is in the best condition possible, we always believe your experience will be stellar. We're sorry to learn about how you found your PowerMop, and want to help you get back to swiftly cleaning your floor. We hope you'll take a moment, any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.

Hi Amanda! We&#39;re happy to know that you loved the way your Swiffer PowerMop Multi-Surface Mopping Kit cleans, but we are truly sorry to hear that it stopped working after only four months! This is definitely not the experience we hoped, and we appreciate you bringing it to our attention. Please be assured that our products go through many quality checks to ensure they reach you in perfect condition.<br /><br />If your Swiffer PowerMop isn&#39;t working, here are some quick troubleshooting tips that you can try. First, if you don&#39;t hear the motor, replace the batteries for fresh AA alkaline ones from the same package, ensuring correct insertion and a clicked battery door. Avoid mixing old/new or using rechargeable batteries. If the motor runs but it&#39;s not spraying, check that all the pole pieces are snapped together, the solution bottle is clicked in and not empty, and try priming by holding the spray button while gently squeezing the bottle. Make sure to only use official PowerMop solution.<br /><br />If these tips do not help, please contact us at 1-800-742-9220, and our team will be more than happy to take your insights and assist you further. We wish you the best!