We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best. Since fresh batteries didn't do the trick, we recommend making sure the cleaning solution is sitting with the narrow end facing towards the pole, as well as the cardboard piece that's sitting in the solution holder is removed. We'd like to get more information to help, as well as share your experience with our Quality Team. When you have a chance, please get in touch with us at (800) 742-9220.

Hello! I’m sorry to hear that you're disappointed with your Swiffer Power Mop and that the handle keeps coming apart while you're using it. This should not happen, and I understand how frustrating it can be. Please verify that the handle clicks securely into place. If it continues to come apart, please give us a call at (800) 742-9220 so we can assist you further. This is not the experience we want you to have with our product.

Hello Gigi! Thank you so much for reaching out regarding this situation with your Power Mop. We would definitely like to investigate and help you with this situation further since you have already tried troubleshooting steps and it did not work, please contact us at (800) 742-9220. Your satisfaction is important to us, and we want to make sure we address your concerns.

Hello! Thank you for reaching out about the streaking issue you're experiencing with your Swiffer PowerMop. I understand how frustrating this can be, and I'm here to help. Streaking can occur for several reasons, and here are some potential solutions you might consider: 1. Floor Compatibility: Ensure that the Swiffer PowerMop is suitable for your type of floor. It should not be used on unfinished, oiled, or waxed wooden floors, non-sealed tiles, or carpets. 2. New Floors: If your floor is brand new, it may have a special coating that can cause streaking. In this case, using the product a few more times may help resolve the issue. 3, Previous Cleaning Products: Streaking and cloudiness can also happen if other cleaning products have been used on the floor recently. 4. Preparation: For best results, try the following steps: Sweep or vacuum the floor first, and leave the solution on the floor for 10 to 15 seconds before mopping. If you've already tried these suggestions and are still facing issues, please give us a call at (800) 742-9220. We're here to help and want to ensure you have a better experience with our product!

Hello Tina! We’re sorry to hear about the frustration you’ve experienced with your Swiffer PowerMop not working during your cleaning routine. To help get your PowerMop back to optimal performance, please try these troubleshooting steps: 1. Check the Batteries: Use fresh AA alkaline batteries and ensure they are installed correctly. Avoid mixing old and new batteries. 2. Assembly: Make sure all pole pieces are securely snapped together and that the solution bottle is firmly clicked into place. 3. Priming: Hold the spray button on the handle for several seconds to prime the nozzles. Gently squeeze the solution bottle while pressing the spray button if needed. 3. Nozzle Cleaning: Gently brush the nozzles to clear any clogs that might be preventing the spray. If these suggestions don’t resolve the issue, please give us a call at (800) 742-9220. We’re here to help!