This is never the experience we want you to have, so we're sorry to hear this and hope you're feeling better. Safety means the absolute most to us, so we want to assure you that the Free and Gentle sheets are tested to ensure they're safe to use as directed. When you have a minute, please reach out to us at (800) 526-8623, so we can check in on you and get more information.

We're sorry to hear about your experience. Your Safety is our top priority, and we would be more than happy to help. Please know that extensive research and testing is performed to ensure that our products are safe for use. The last time our Bounce Free & Gentle dryer sheets went under a change was back on February 2014. There was no formula change, but only a name change. We take issues of this nature very seriously, and would like the opportunity to hear more. When you can please feel free to call us at (800) 526-8623.

As you probably know, we don't add fragrance or perfume to our product. But it will have a scent due to its own natural smell. Since there's no masking fragrance added to cover this natural smell, you may notice it before using the product, but it should not transfer to your fabrics after use. If you normally use this version and this package smells different, it may be a unique situation. We've found if our Bounce Free & Gentle dryer sheets have been stored close to a strongly scented item, they can absorb its fragrance or perfume. Feel free to share some additional details with us Monday through Friday, 9:00am - 6:00pm EST, at 1-800-526-8623. Thank you, and we look forward to hearing from you.

We're sorry to hear that this was your experience, Nicky. We can assure you that our Bounce Free & Gentle dryer sheets go through strict quality checks to ensure that they reach you in the best possible condition. We'd like to mention that we continue to not add fragrance or perfume to this product. However, it may be helpful to know that the dryer sheets will have a “scent” due to its own natural smell. Since there's no masking fragrance added to cover this natural smell, you may notice it before using the product, but it should not transfer to your fabrics after use. If you normally use this version and this package smells different, it may be a unique situation. It's possible that they can absorb fragrance or perfume if stored near a strongly scented item. We hope that this is helpful, and your comments will be shared with our team. Please give us a call at (800) 526-8623 if you'd like any further assistance.

Thank you for taking the time to share this. We care about health, and we test our products extensively to ensure they are safe and effective when used as directed. Although fragrance or perfume is not added to the product, they will have a scent due to their natural smell. Since there's no masking fragrance added to cover this smell, you may notice it before using the product, but it should not transfer to your fabrics after use. Sometimes, under unique circumstances, such as prolonged contact with strongly scented products, the product can pick up fragrance from other nearby products. We want to learn more about your experience and share it with our Safety and Quality Assurance Teams. Call our Bounce Team at 1-800-526-8623.