Love this little chest freezer but not so little. It is very roomy and fulfills my 2 household person needs. One small problem. Wish it came with some baskets. The one basket that that came with the freezer is not enough. It is very deep and very hard to reach bottom items or to find stuff. Freezer baskets will make easy access. I have not been able to find baskets to fit. The 4 star rating is due to the hard to reach items at the bottom or having to take items out to reach the bottom.

I bought this freezer at Sams June 12, 2020, so excited to have found one during this pandemic because we needed more room for meats and such. It stopped working August 7th about 7 weeks later. most of my meats had already thawed. I called Sams, they said they have a 30 day warranty and since I did not buy the extended warranty that they had offered well then they cant do anything about it. The compressor still kicks on like its working but It does not freeze. Do not buy this product and if you do you better get the extended warranty that they offer, your going to need it. Very disappointed with this freezer and that Sams has not pulled it because of all the bad reviews. A waste of Money!

I purchased this as a Mother's Day gift for myself to make more room for my meat. The lights come on & it has a slight sound like a refrigerator would but it does not freeze no get cold. SAVE YOUR MONEY BUY A DIFFERENT BRAND. Customer service has yet to send me another one.

It took us 3 weeks to get this freezer and that was only because I called the company (Pilot Pro) that was supposed to deliver it to ask where it was. As if that wasn't enough it came with a large dent in the front at the bottom and we had to return it to the store to exchange. I would recommend the product but not for delivery. You are better off going to the club to get it yourself.

Brought this deep freezer at Sams 3 weeks ago and got the warranty, after 3 weeks notice that the deep freezer only got cold half way from middle to bottom anything above the middle line was defrosted, called warranty company and they informed me that freezer was still under manufactures warranty and it took me a week to finally get them thru to Thompson and another week of emails to get a response they wanted pictures and video which I sent and now, they want me to film me beating up the deep freezer with a bat and cut off the power cord and ripe off all model and label and cut them up, and then after they review the video they will decide if they are going to give me a refund and what type of refund they might give me ( they are not very clear about refund or credit) never mind I have half of a deep freezer full of meat and nowhere to put it and I would have pay to get ride of this deep freezer because if I beat it with a bat, I cannot put it on the curve on trash day because I will get a fine, so now I'm left giving food away to empty this deep freezer and try and get a refund.

I bought this yesterday and brought it home and plugged it in. Ran for a few minutes, then stopped. Looked at the manual, and lo and behold! It says wait 24 hours before turning it on if it has been on its side for any length of time. I'm sure I'm not the only person whose first operation is to plug the thing in, instead of reading the manual. The freezer got hot and shut off. I'm now waiting the 24 hours with the device off to see if it still works. May be money down the drain. Advice to manufacturer: Put a warning on the lid that says "Wait 24 hours if freezer has been tilted" !!

Came damaged

Great size. Great Price.

Have been running for a month maintaining temperature at zero. That's good but, after installing and loading the unit with food, we realized the green compress run light did not illuminate. Trouble shooting revealed a burnt out lamp. Contacted customer service. Their only solution was too return the unit for a replacement. That means we would have to empty the unit somewhere, and rent a vehicle to return it-for just a $12 lamp. Appealed to Igloo to just send a replacement green run light. After about two weeks with no response, I received an on-off switch in the mail. A switch not a light. I sent model/serial numbers and pictures and they sent me a switch-and a black one at that. I wrote back using their customer service email. Their reply was to take the unit back. Haven't heard from them since. I don't know if I need a compressor run light. No other freezer does, but if installed it should function. I suspect if that is the best they can do with repair parts, I hate to see if the freezer fails after the warrantee period.

I would give ZERO starts if I could. Poor quality product, extremely poor and non-existent customer service. Sent 4 follow-up emails to support2@curtiscs.com yet over 3 weeks later no response. I have also submitted a warranty request through their website, no response. Stay away from Curtis / Thomson products, there is no customer service to help you in case you experience issues within the warranty period. Freezer chest has frost coming out of the lid, I'll be reaching out to Sam's Club CS, I plan to forward all of the communication requests to Thomson / Curtis CS.