I do you like my freezer but after it was delivered I found a dent in the one corner of the freezer. Did not want to deal with getting another one because it took too long for me to get this freezer. Did not receive it when I expected it.

this price was far below anywhere and it gave the additional freezer space to stock up on sales and store in the freezer. Took up little room but allowed for plenty extras to be frozen.Perfect. Love it!

Stopped working about 1 MONTH after purchase. Got down to over 50°, so definitely not freezing, let alone getting cold. Had to contact manufacturer for refund/exchange because still under warranty. Endless emails back and forth because they have a very specific process. And their response time is worse. Going on 3 months still waiting for refund. Will DEFINITELY NEVER purchase another product from this company ever.

I bought this in March 2022, and it quit working once, costing me $600 in food, but I was able to rest it and it started working again. It was working fine last night, then turned off again this morning and ruined food again, this time, over $1000 of food. The warranty is ridiculously worth nothing, as the consumer has to pay the cost of shipping the defective unit to them, and THEN they'll decide if they want to replace it or not. Should have taken it back to Sam's the first time. This is not worth your money unless you're okay with having food ruined.

This freezer works great! Tons of room on the inside but surprisingly not an overly large, bulky unit. My only issue is when we got it home and unpacked it, there was damage to it. It had been dented on the side however none of the local clubs had any left so we could exchange it.

I purchased this deep freezer at the beginning on May. I had my mom to stay at my home to receive the delivery. The company that delivered the freezer told my mom they could only leave the freezer in the front room they cant carry it anywhere else. I finally got someone that could move the freezer to where I wanted it. Opened the box to move it and the freezer was damaged. Sams is going to replace it. I hope the next freezer is not damaged. Ill be home for the next delivery myself.

So this is more about the cosmetic side of things than the unit itself. We unboxed it(really well boxed) and set it up and it's been working great. I happened to drive out of my garage and my headlights glinted off the front lower right panel which is very dented in. Since it's been unboxed and in use, Sams Club won't exchange it for us. Since it was wrapped so well, we assume it was dropped BEFORE getting initially boxed and we missed it when we unboxed it. It stinks because I am concerned of the long term possible damage to the controls so I'd say really look it over before you plug it in.

I wish I could say how the freezer was, but I haven't received my replacement yet. After a horrible experience with the delivery service getting it to my house, I opened to find it extremely damaged. Now, almost a month later, I'm still waiting on my replacement. Overall horrible experience

This is complete garbage! The freezer is not even 2 years old and it quit working. Over $1,000 in beef had to be thrown in the trash. BUYER BEWARE! This is a throw away product and after trying to call the manufacturer they simply safe it only has a one-year warranty, there is nothing they can do. SHAME ON THEM AND SHAME ON SAM'S CLUB FOR SELLING CRAP PRODUCTS. I have notified Sam's Clubs Corporate Offices and plan on ensuring that they stop carrying such junk. No product lasts forever, BUT 2 years for a freezer is ridiculous!

Operational wise product is fine. But once i opened the box i found a few spots with scratches and dings on it. One particular area had a chipped plastic piece. Do damage to the box anywhere that would indicate possible damage. Contacted Sam's Club and i was compensated for the minor issues. It would be more trouble to repack and take back the freezer rather than accept the few bumps and bruises.