Thank you for sharing this with us, and we apologize for the delayed response. We're very sorry to hear about your experience. We encourage you to contact Sam's Club's customer support team, as they are in the best position to assist you with specific delivery questions or concerns. We value your loyalty and invite you to contact us for any other concerns through this link: https://www.purina.com/contact-us. - The Friskies Team

Thanks so much for your feedback! We know that cats are hard to please. We'd like to get to know your cats more, so we can find a recipe that's a HIT! When you get a chance, please contact us at https://www.purina.com/contact-us - The Friskies Team

Thank you for your feedback and for sharing this with us. We’re sorry to hear that your cats were not fans of the Purina Friskies Pate Wet Cat Food, Variety Pack. We'd like to learn more about their preferences and help you find the perfect food for them. When you have a moment, please contact us by following this link: https://www.purina.com/contact-us/. - The Friskies Team