At Gillette, we believe every man deserves a high-quality shave, and when reaching for their Mach3 blade, you should look forward to an exceptional clean. We're truly sorry to hear about your most recent shave and that it wasn't up to the quality you have come to know, love, and trust these 20 years. The new strip provides enhanced lubrication, so it should make your shaving routine smoother and protect your skin better, so since you had this experience, and it's not something we expect with our quality and safety checks, we ask that you please discontinue using any blade you had this experience with. If you aren't doing so already, we suggest you cleanse your skin with a gentle scrub and warm water, apply a pre-shave, shave with light and gentle strokes, and shave regularly. This can help prevent ingrown hairs in the future, but we'd like to collect some additional details for our Quality and Safety Teams, and help. Please call us at 800-445-5388.

Hey Bob, as a loyal Gillette fan you know this is not the shave you would expect when using Mach3. We'd like to learn more for our Quality Team so when you get a chance, give us a call at (800) 445-5388 Monday-Friday 9a-6p EST.

In order to enjoy your fresh Mach3 blades, you're going to need a handle. We're sorry you didn't receive what you were expecting. Please contact Sam's Club directly at 1-888-746-7726 to tell them about the image, and give our team of representatives a call at 800-445-5388 so we can learn more.

Whether you're a loyal fan of the Mach 3's performance since it's release in '98 or someone new to the blades technology, we'd want your results to always be close and comfortable. Always remember to moisten your skin with warm water to open pores and prepare your face for a shave. To get the most out of your blades, it’s important to use plenty of shave gel or foam to soften your hair and reduce friction. For the most comfortable shave go with the grain and for the closest, move against it Your satisfaction is important to us, if you'd like to tell us more give our team a call at (800) 445-5388, when you have a moment.