Thank you for your feedback on the Mach3 Blade Refills! We're thrilled to hear that you find the razors excellent. We understand that packaging can sometimes be challenging to open, and we appreciate your input. Our team is always looking for ways to improve the consumer experience, including packaging design. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out to us at 1-800-445-5388. We're here to help!

At Gillette, we believe every man deserves a high-quality shave, and when reaching for their Mach3 blade, you should look forward to an exceptional clean. We're truly sorry to hear about your most recent shave and that it wasn't up to the quality you have come to know, love, and trust these 20 years. The new strip provides enhanced lubrication, so it should make your shaving routine smoother and protect your skin better, so since you had this experience, and it's not something we expect with our quality and safety checks, we ask that you please discontinue using any blade you had this experience with. If you aren't doing so already, we suggest you cleanse your skin with a gentle scrub and warm water, apply a pre-shave, shave with light and gentle strokes, and shave regularly. This can help prevent ingrown hairs in the future, but we'd like to collect some additional details for our Quality and Safety Teams, and help. Please call us at 800-445-5388.