We appreciate your feedback and we'll be sure to pass this along to the rest of our Gillette team. Since we know preferences in blades can vary from person to person, we'd be more than glad to help find the perfect razor for you. Have you tried our Mach3 Turbo Blades yet? These will feature a 30% larger Lubrastrip that we're confident you'll love! Let us know if you decide to give them a try.

At Gillette, we believe every man deserves a high-quality shave, and when reaching for their Mach3 blade, you should look forward to an exceptional clean. We're truly sorry to hear about your most recent shave and that it wasn't up to the quality you have come to know, love, and trust these 20 years. The new strip provides enhanced lubrication, so it should make your shaving routine smoother and protect your skin better, so since you had this experience, and it's not something we expect with our quality and safety checks, we ask that you please discontinue using any blade you had this experience with. If you aren't doing so already, we suggest you cleanse your skin with a gentle scrub and warm water, apply a pre-shave, shave with light and gentle strokes, and shave regularly. This can help prevent ingrown hairs in the future, but we'd like to collect some additional details for our Quality and Safety Teams, and help. Please call us at 800-445-5388.