Thanks so much for your review, Chris. When you're looking for that sharp look, you're going to need a sharp blade. We carefully crafted this razor to help achieve smooth results, so be assured this isn't what we expect, and we're sorry to learn about your experience. If you aren't doing so already, trim your facial hair down first, apply a pre-shave, use warm water, and shave against the growth of the hair, This may help improve your results, so we'd like to verify that and get you some further assistance with this. Please call us at 800-445-5388.