Hello Tommyb5! We apologize for any inconvenience caused by your recent purchase of our product; CHIPS AHOY! Chocolate Chip Cookies. It is disappointing when a product does not live up to expectations, especially if the taste is not as expected where your cookies were too soft and not crispy. We would like to report this to our quality team, if you'd like to speak with us, please call 855-536-6946. If you'd like to continue speaking to us on the web, please reach out to us on Facebook or text us at 1-864-581-2463. We are available to assist you Monday through Friday 9 am to 6 pm ET. Please use S-15130434 when contacting the team! Thanks!

We are very sorry about this experience and would like to report this to our quality team so please reach out to us at 1-800-622-4726. You can also text us at 1-864-581-2463 for assistance, Monday through Friday 9am - 6pm ET.

We are so sorry Mellissa that your CHIPS AHOY! COOKIES were broken. We would love to make this right - please contact us at 1- 855-536-6946 or text us at 1-864-581-2463. We are available Monday through Friday 9 am to 6 pm ET (Eastern Time). Please use S-14201449 when contacting the team! Thanks for contacting us and we look forward to hearing from you.

Cricket, we are incredibly sorry to hear that your recent purchase of our CHIPS AHOY! Chocolate Chip Cookies did not meet expectations. As always, your satisfaction is especially important to us. Please contact us at 1-855-536-6946 or text us at 1-864-581-2463. Your case number is S-14234213! We are available, Monday through Friday 9 am to 6 pm ET (Eastern Time), a team member would be delighted to assist you further.