Hello David! We appreciate the time you have taken to contact us. It is unfortunate to learn that you’re CHIPS AHOY! Original Cookies did not meet your expectations where the cookies were broken into pieces. Your satisfaction is our top concern. We would like to send this matter to our Quality Team. Please call us at 1-855-536-6946, or text us at 1-864-581-2463, to provide more details. Our team is available from Monday to Friday, 9 am to 6 pm ET. Don't forget to mention the code S-15129587 when reaching out. Thank you!