Hi - We're so sorry to hear this! In order to better assist you, can you please contact us at 1- 855-536-6946 or text us at 1-864-581-2463. Thanks for bring this to our attention! Please use S-14061454 when contacting the team!

Hello Cbk! We apologize for any inconvenience caused by your recent purchase of our product; CHIPS AHOY! Chocolate Chip Cookies. It is disappointing when a product does not live up to expectations, especially if the taste is not as expected and your cookies were too soft and not crispy. We would like to report this to our quality team, if you'd like to speak with us, please call 855-536-6946. If you'd like to continue speaking to us on the web, please reach out to us on Facebook or text us at 1-864-581-2463. We are available to assist you Monday through Friday 9 am to 6 pm ET. Please use S-15215352 when contacting the team! Thanks!

Hi Billie Davis, thank you for reaching out to us regarding your Chips Ahoy! Original Cookies that were damaged during delivery. We appreciate your feedback and will forward your comments to our quality team to help prevent this issue in the future. Since you purchased this product from Sam’s Club, we recommend contacting their customer service team as well. Sam’s Club offers a 100% satisfaction guarantee on your purchase. You can reach them by phone at 1 (888) 746-7726 or online at Sam’s Club Help. They will be more than happy to assist you! Thanks again!

Hello Barry Ritter! We value the time you have taken to reach out to us. We are sorry to hear that your Chips Ahoy! Original Cookies fell short of expectations due to being crushed. Your satisfaction is our priority. We would like to forward this issue to our Quality Team. Could you please call us at 1-855-536-6946, or send a text to 1-864-581-2463, to provide further details? Our team is available Monday through Friday from 9 am to 6 pm ET. Remember to mention the code S-15093558 when you contact us. Thank you!