Hi Bren! We are very sorry that your CHIPS AHOY! COOKIES were BROKEN/CRUSHED, which did not meet expectations. We are sorry that this happened! As always, your satisfaction is important to us, please contact us at 1-855-536-6946 or text us at 1-864-581-2463. The team is available Monday through Friday, between 9 am and 6 pm ET. Please use S-14335408 when contacting the team! Thanks!

Hello Cindy! We appreciate you reaching out to us. It's unfortunate to hear that your CHIPS AHOY! Chocolate Chip Cookies arrived damaged. We'll forward your feedback to our quality team to help prevent such issues in the future. For assistance with this matter, please get in touch with Walmart's customer service team. They are committed to resolving such concerns and can be reached via their help center at their website. Your input is invaluable to us—thank you for bringing this to our attention. You can contact them through their website, at https://www.walmart.com/help.

Hello Stacy! We are extremely sorry to hear that your recent purchase of our product, CHIPS AHOY! ORIGINAL COOKIES was DAMAGED DURING DELIVERY because they were BROKEN/CRUSHED. We would be happy to send your comments and experience over to our quality team to ensure that this problem is less likely to occur again. Please reach out to the Sam’s Club customer service team. Sam's Club has a 100% satisfaction guarantee on your purchase! You can give them a call at 1 (888) 746-7726 or, if you would prefer to stay on the web, through https://help.samsclub.com. They would be more than happy to help you! Thanks again!