Hello Cathy! We are extremely sorry to hear that your recent purchase of our product, CHIPS AHOY! ORIGINAL COOKIES were DAMAGED DURING DELIVERY. We will send your comments and experience to our quality team to ensure that this problem is less likely to occur again. Please reach out to Sam’s customer service team, and they would be more than happy to make this right! Sam's Club has a 100% satisfaction guarantee on your purchase! You can give them a call at 1 (888) 746-7726 or, if you would prefer to stay on the web, through https://help.samsclub.com. They would be more than happy to help you! Thanks again!

Hello Symbet! We are extremely sorry about your experience with your recent purchase of our product, CHIPS AHOY! Chocolate Chip Cookies, where many of the cookies were BROKEN/CRUSHED, which did not meet expectations. As always, your satisfaction is especially important to us. Please contact us at 1-855-536-6946 or text us at 1-864-581-2463. Your case number is S-14532037! We are available, Monday through Friday 9 am to 6 pm ET (Eastern Time), a team member would be delighted to help you further.

Hello Donna S! - We appreciate you taking the time to contact us! We are sorry that you were disappointed with your CHIPS AHOY! ORIGINAL COOKIES which did not meet expectations because the cookies were BROKEN/CRUSHED. As always, your satisfaction is important to us. We would like to get this reported to our Quality Team. Can you please give us a call at 1- 855-536-6946, or text us at 1-864-581-2463, so we can collect more information? We can be reached Monday through Friday 9 am to 6 pm ET. Please also use S-14747135 when contacting the team! Thanks!