Hi - We're so sorry to hear this! In order to better assist you, can you please contact us at 1- 855-536-6946 or text us at 1-864-581-2463. We'd like to get this reported for you. Please use S-13921453 when contacting the team! Thanks!

Hi Cookie! We are sorry to hear that you’re CHIPS AHOY! ORIGINAL COOKIES were DAMAGED DURING DELIVERY. Please reach out to the Sam’s Club customer service team. Sam's Club has a 100% satisfaction guarantee on your purchase! You can give them a call at 1 (888) 746-7726 or, if you would prefer to stay on the web, through https://help.samsclub.com. They would be more than happy to help you! Thanks again!

Hello Barry Ritter! We value the time you have taken to reach out to us. We are sorry to hear that your Chips Ahoy! Original Cookies fell short of expectations due to being crushed. Your satisfaction is our priority. We would like to forward this issue to our Quality Team. Could you please call us at 1-855-536-6946, or send a text to 1-864-581-2463, to provide further details? Our team is available Monday through Friday from 9 am to 6 pm ET. Remember to mention the code S-15093558 when you contact us. Thank you!

Hi Summer! Thank you for reaching out to us about your CHIPS AHOY! ORIGINAL COOKIES which were DAMAGED DURING DELIVERY as the cookies were BROKEN/CRUSHED. We would be happy to send your comments and experience over to our quality team to ensure that the problem is less likely to occur again. However, as you have bought this product from Sam's Club, we suggest you also contact their customer service team. Sam's Club has a 100% satisfaction guarantee on your purchase! You can give them a call at 1 (888) 746-7726 or, if you would prefer to stay on the web, through https://help.samsclub.com. They would be more than happy to help you! Thanks again!