Hi - We're so sorry to hear this! In order to better assist you, can you please contact us at 1- 855-536-6946 or text us at 1-864-581-2463. We'd like to get this reported for you. Please use S-13921453 when contacting the team! Thanks!

Hi Vero! We are sorry that your recent purchase of our product missed the mark where they were too hard. This is a rare and unusual occurrence for us, which makes it more disappointing. We would like to report this to our quality team. If you want to speak with us, call us on 1-855-536-6946. If you want to continue speaking to us online, please contact us on Facebook or text us at 1-864-581-2463. We are available to help you Monday through Friday from 9 am to 6 pm ET. Please use S-15805159 when contacting the team! Thanks

We are very sorry you had this experience with our product and would like to report this to our quality team. Please reach out to us at 1-800-622-4726. You can also text us at 1-864-581-2463 for assistance, Monday through Friday 9am - 6pm ET.