Hello Cbk! We apologize for any inconvenience caused by your recent purchase of our product; CHIPS AHOY! Chocolate Chip Cookies. It is disappointing when a product does not live up to expectations, especially if the taste is not as expected and your cookies were too soft and not crispy. We would like to report this to our quality team, if you'd like to speak with us, please call 855-536-6946. If you'd like to continue speaking to us on the web, please reach out to us on Facebook or text us at 1-864-581-2463. We are available to assist you Monday through Friday 9 am to 6 pm ET. Please use S-15215352 when contacting the team! Thanks!

Hi - We're so sorry to hear this! In order to better assist you, can you please contact us at 1- 855-536-6946 or text us at 1-864-581-2463. Thanks for bring this to our attention! Please use S-13984944 when contacting the team!