Thank you for choosing O-Cedar as your clean choice!

We’re so happy to hear that you’re loving your O-Cedar product! Your satisfaction means the world to us. Thank you for your review and happy cleaning!

Wow thanks for sharing and thank you for your loyalty to O-Cedar!

When mopping, it’s best to flare the mop head so that all fibers make contact with the surface and the red base lies flat on the floor and the pointed part of the red base is facing forward when mopping. This will help with the issue you are experiencing.

Hi! We&#39;re sincerely sorry to hear this and hope you&#39;ve reached out to our Consumer Affairs team for assistance. Please reach out via contact us form. https://www.ocedar.com/contact-page<br />The handle when fully extended is 48&#34; inches. if you could please try the following for the handle, this may help with your experience. <br />Do not fully extend the section that is not locking.<br />Turn it to lock at the midway point. If you feel tension, fully lock it, then extend to lock in place.<br />If you don&#39;t feel tension at the midway point, slide the handle slowly and continue to check for tension.<br />It seems the locking mechanism needs to be re-engaged. <br />Again, please let us know how we can assist you by reaching to our team for support.

We&#39;re sorry to hear that ☹️This should help you out!<br />-Hold the red handle in your right hand - grey in left.<br />-Extend halfway (not fully) turn red handle away from you to lock.<br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

Your feedback made our day! We’re delighted to hear that our product is meeting your expectations and making cleaning a breeze. Thank you for choosing O-Cedar!

We&#39;re sorry to hear you are experiencing an issue with your handle. When attaching the handle to the connector on the red triangle base, apply slight pressure while twisting. This will help the threading catch and connect properly. If this action is unable to solve your issue, please don&#39;t hesitate to contact us by filling out an inquiry on our website. We&#39;re here to help!

We&#39;re sorry to hear that ☹️This should help you out!<br />-Hold the red handle in your right hand - grey in left.<br />-Extend halfway (not fully) turn red handle away from you to lock.<br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

Once fully extended your handle should be 48 inches, and you should see 3 different sections (one red and two gray metal tubes). If you are not seeing all sections, it is likely “section 3” attached to the gray Thread Plug that is not extending. Please remove the red triangle base by unscrewing the connect from the handle. Then try twisting the grey thread plug at the very bottom of the handle while holding firmly onto section 2 with the opposite hand. We hope this helps! If you need further assistance, please reach out at https://ocedar.com/contact-page