Wow thanks for sharing and thank you for your loyalty to O-Cedar!

We're genuinely sorry to hear about your experience. We appreciate your honesty and are dedicated to improving. Can you please reach out to our amazing customer support by filling out a inquiry at ocedar.com/contact-page

We’re so happy to hear that you’re loving your O-Cedar product Josmary! Your satisfaction means the world to us. Thank you for your review and happy cleaning!

Wow thanks for sharing and thank you for your loyalty to O-Cedar!

We’re overjoyed to hear that you’re satisfied with your O-Cedar product! Your feedback is invaluable to us. Thank you for your kind words and continued support!

Thank you for taking the time to leave us with such a wonderful review!

We&#39;re sorry to hear that ☹️This should help you out!<br />-Hold the red handle in your right hand - grey in left.<br />-Extend halfway (not fully) turn red handle away from you to lock.<br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page and check out our videos on our website!

That’s great to hear, thank you for the review!

We love to be helpful, Thank you so much for this great compliment