Thank you for your review, we appreciate it! 😊

Thank you for taking the time to leave us with such a wonderful review!

We appreciate you letting us know about this issue. Will you please send us a message at https://ocedar.com/contact-page so we can address the concern and provide a resolution for you, thanks!

We're sorry to hear you are experiencing an issue with your handle. When attaching the handle to the connector on the red triangle base, apply slight pressure while twisting. This will help the threading catch and connect properly. If this action is unable to solve your issue, please don't hesitate to contact us by filling out an inquiry on our website. We're here to help!

We&#39;re sorry to hear that ☹️This should help you out! <br /><br />-Hold the red handle in your right hand - grey in left. <br /><br />-Extend halfway (not fully) turn red handle away from you to lock. <br /><br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br /><br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

We&#39;re sorry to hear that ☹️This should help you out! <br /><br />-Hold the red handle in your right hand - grey in left. <br /><br />-Extend halfway (not fully) turn red handle away from you to lock. <br /><br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br /><br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

We apologize for this issue Shirley. If you haven&#39;t already returned the product or reached out to our customer service team, please do. Please send us a message ocedar.com/contact-page. We are here to help!