We&#39;re sorry to hear that ☹️This should help you out! <br /><br />-Hold the red handle in your right hand - grey in left. <br /><br />-Extend halfway (not fully) turn red handle away from you to lock. <br /><br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br /><br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

We are sorry to hear that there was a missing item in your package and thanks for letting us know! Please send us a message at https://ocedar.com/customer-service/ so we can address the concern and provide a resolution for you, thanks!

We’re glad our product is making life a little easier for you! Thanks for sharing!

That’s amazing Erica! Thanks for taking the time to leave a review, we appreciate you!

We’re so glad to hear you’re enjoying your O-Cedar product! Your satisfaction is our top priority, and we appreciate your feedback.

Aww thank you Brenda! We really appreciate that! &#x1f60d;

Thank you for the review, we appreciate you! &#x1f60a; Thank you for choosing O-Cedar!

Thank you for sharing your positive experience with our O-Cedar product! We’re thrilled to have made a difference in your cleaning routine. Your feedback inspires us to keep delivering top-notch quality!

Your thoughts are appreciated Lorie! Thank you for supporting O-Cedar!