Thanks for sharing and thank you for supporting O-Cedar!

We're genuinely sorry to hear about your experience. We appreciate your honesty and are dedicated to improving. Can you please reach out to our amazing customer support by filling out a inquiry at https://ocedar.com/contact-page ❤️

Thank you for the review, if you ever need assistance, please submit a contact form on our website. Our Customer Care team would like to assist you with your concern and help provide a resolution for you, thanks!

We’re thrilled to hear about your experience! We hope your EasyWring system is a wonderful addition to your cleaning routine.

Thank you for the review, if you ever need assistance, please send us a message at https://ocedar.com/contact-page We would like to assist you with your concern and help provide a resolution for you, thanks!

We are sorry to hear that. We would love to learn more and offer support. Please do not hesitate to reach out to us!

We&#39;re sorry to hear that ☹️This should help you out! <br /><br />-Hold the red handle in your right hand - grey in left. <br /><br />-Extend halfway (not fully) turn red handle away from you to lock. <br /><br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br /><br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

Love to hear that❤️