Thank you for the review, if you ever need assistance, please send us a message at https://ocedar.com/contact-page We would like to assist you with your concern and help provide a resolution for you, thanks!

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We’re so happy to hear that you’re loving your O-Cedar product! Your satisfaction means the world to us. Thank you for your review and happy cleaning!

Thank you for sharing your positive experience! It’s wonderful to know that our product is helping you keep your home sparkling clean. We appreciate your support!

Thank you for the review!

Thank you for your loyalty to O-Cedar, we appreciate your support!

We&#39;re sorry to hear that ☹️This should help you out! <br /><br />-Hold the red handle in your right hand - grey in left. <br /><br />-Extend halfway (not fully) turn red handle away from you to lock. <br /><br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br /><br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

We appreciate you letting us know about this issue. Will you please send us a message at https://ocedar.com/contact-page so we can address the concern and provide a resolution for you, thanks!