Once fully extended your handle should be 48 inches, and you should see 3 different sections (one red and two gray metal tubes). If you are not seeing all sections, it is likely “section 3” attached to the gray Thread Plug that is not extending. Please remove the red triangle base by unscrewing the connect from the handle. Then try twisting the grey thread plug at the very bottom of the handle while holding firmly onto section 2 with the opposite hand. We hope this helps! If you need further assistance, please reach out at https://ocedar.com/contact-page

We appreciate the feedback! The more recent RinseClean Spin Mop system was created as a result of consumer research that showed consumers wanted a spin mop that separates clean and dirty water :) We're happy to say that it's a wonderful addition to the O-Cedar family, and not a replacement for our EasyWring. Please check out our website blog page and Use and Care section for some amazing resources and additional information :)

We're genuinely sorry to hear about your experience. We appreciate your honesty and are dedicated to improving. Can you please reach out to our amazing customer support by filling out a inquiry at ocedar.com/contact-page

Thank you for your feedback! We're glad to hear that our mop has been effective for you. Our goal is to create products that make cleaning easier for everyone!

We&#39;re sorry to hear that ☹️This should help you out!<br />-Hold the red handle in your right hand - grey in left.<br />-Extend halfway (not fully) turn red handle away from you to lock.<br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

Thank you for your review, be assured it will be shared with our team and thank you for supporting O-Cedar!

Your feedback is greatly appreciated! We&#39;re happy to have you as a part of our cleaning community.

We&#39;re sorry to hear that ☹️This should help you out!<br />-Hold the red handle in your right hand - grey in left.<br />-Extend halfway (not fully) turn red handle away from you to lock.<br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

Thats great to hear!

We love to hear that! Thank you for sharing the love.