Hello Cee, we appreciate your feedback and would like to apologize for your recent experience with the Thomson 6.5 Cu.Ft. Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

Hello Katie, we appreciate your feedback with for your recent experience with the Thomson 6.5 cu.ft. Upright Freezer. We hope to continue to be able to provide you and others with new and exciting products.

Hello Daph, we appreciate your feedback and would like to apologize for your recent experience with the Thomson 6.5 Cu Ft Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

Hello John Mont, we appreciate your feedback and would like to apologize for your recent experience with the Thomson 6.5 Cu.Ft. Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

Hi Walter - check that the freezer door is closing properly and that the freezer is standing on a firm level surface. You can test that the door is sealing properly by closing the door on a sheet of paper. You should not be able to easily pull the paper out when the freezer door is closed. You can adjust the door accordingly if required. Also you can lubricate the door gasket with a bit of Vaseline and a soft cloth. That will help it seal better. Frost is caused by warm humid air entering the freezer compartment or by moisture from foods inside.

Hi Russ - we are happy you are enjoying your new Thomson Upright Freezer.

Hi Florence, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. Frozen foods actually keep better in a manual defrost freezer - they tend not to get dehydrated as much as in a frost free freezer. A manual defrost freezer uses less electricity than a frost free freezer too.

Hello Patty, we are glad to hear you are happy with your 6.5 cu ft Thomson Upright Freezer.

Hello Dee, we are glad to hear you are pleased with your Thomson Upright Freezer.We hope to continue to be able to provide you and others with new and exciting products.