The freezer door was broken off and dented when the packing was removed. It would have taken 2 to 3 weeks for a replacement via on line services. The reason I purchased the Christmas gift on line was so that we did not have to handle it. Instead we had to take it to the store and return it and then repurchase. Then transporting the over to 100 lb freezer. Not sure I will use on line services again

Well this is my 3rd one first one died after 8 months. Had to wait 3 months before they were back in stock. I also paid $40 cheaper and no one would honor that price at Sams. Get the other one home let it sit for a couple of days open it up and front is dented real bad. Had to go back again and get a new one get it home and it’s dented on the side. But on the bottom so I’ll keep this one hopefully this one will last

The best part of buying through Sams is that the handoff at pickup in the parking lot was easy , friendly, and very helpful.....unfortunately, the problem I had was when I got home, I had to unload and put the freezer in the desired location all by myself. I did have to elevate the unit a bit and put it on 4 flat stepping stones. No worries, I got it done and it is now functioning and taking care of all the items we needed to store. The freezer fits beautifully.

Just to be sure always let your newly delivered refrigerators and freezers sit upright for 24 hours so all the oils drain to the bottom of your appliance before you turn them on so you won't damage the unit. The upright is so much easier to organize.

We've only had the freezer for about a month now, but it seems to be working just fine. It's the perfect size to compliment our refrigerator/freezer. No more squeezing everything into a small space. We can buy meat when it's on sale & stock up. I like the upright freezer much better than the chest freezers I've owned in the past as we can see what's in the upright freezer & everything is easy to get to.

It freezes beautifully, which is the goal of having a freezer. It stores plenty, which is why I wanted a second freezer. BUT, the door won't stay on. Literally every time I open the door, the door comes off its tiny little pin, and I have to line it all up and put it back together every time. I've tried to rig it to stay on, but so far, I've had no success.

The size of the upright freezer is convenient for the space that we had selected to place it. The top shelf was off track on one side; I was able to pop it in; hoping that I wouldn’t crack something—it took quite a bit of muscle to pop it in. When sams club employees loaded my freezer into my SUV I was standing on the back of the drivers side; when I got home I noticed that the freezer had been pushed up onto my headliner and had cracked the shell of the headliner. My wife wasn’t too pleased since it was her car and only two years old. I haven’t been able to find anybody yet too find what it is going to cost me. My advice is to make sure store personnel loads your product slowly and check both sides; top and bottom being driving away.

I purchased this Thomson freezer from Sam's Club, and it stopped working after less than four years of use. After an electrical outage at my home, the power came back on, but the freezer did not. I contacted Curtis International, which handles support for Thomson freezers. Unfortunately, the assistance I received was not satisfactory. I was essentially told to contact my credit card company to see if they could help or to find a repair technician on my own. I also researched the issue online and found other reports of similar problems. If this is a recurring issue with the unit, I believe the manufacturer should provide a clear solution rather than leaving customers to pay for diagnosis and repairs themselves. A freezer failing after less than four years, combined with the lack of meaningful customer support, is very disappointing. Based on my experience, I would not purchase another Thomson appliance and would recommend that other buyers consider the reliability and available customer support before purchasing.

Freezer is very cheaper.

Not sturdy