Hello Andrew, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.

Hello Toddster, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations.

Hello BigBallD, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations. For warranty support, please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

Hello Sk, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.

Hello R8rz, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

Hello Kathy, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations.

Hello ZACK, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations.

Hi MTOR - it sounds like your door is not closing properly and it is allowing warm humid air to enter the freezer compartment and condense, especially on the top shelf. Here are some things you can try to solve the issue:<br />Run your hand around the edge of the freezer door to feel for cold air. That&#39;s the location where the door seal is not closing properly.<br />Loosen the top hinge and adjust the door so that it closes tightly and tighten the top hinge.<br />Adjust the position of the bottom hinge so the door closes tightly.<br />Adjust the bottom legs in the front of the freezer so the front of the freezer is slightly higher than the rear of the freezer so gravity helps you close the door.<br />Close the door on a dollar bill at several locations around the door - there should be resistance when you try to pull out the dollar bill.<br />You can also lubricate the door gasket with a bit of petroleum jelly (Vaseline) to keep the gasket pliable.

Hello birdie girl, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support&#64;curtiscs.com or call 1-800-968-9853.