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Customer reviews for Thomson Upright Freezer 6.5 cu. ft. for
Thomson Upright Freezer 6.5 cu. ft.
4 out of 5 stars
stars
4,741 ratings2,310 reviews
  1. 5 stars58% (2,740)
  2. 4 stars16% (750)
  3. 3 stars7% (320)
  4. 2 stars4% (173)
  5. 1 star16% (758)

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Showing 1,921-1,930 of 2,310 reviews
Mar 16, 2021
Ken
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Good Freezer

Great price

Helpful?52HMGDZ492XF40980104427
Apr 3, 2021
chaz
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

great freezer

perfect size

Helpful?52HMGDZ492XF40980104427
Aug 3, 2020
Nellie
1 out of 5 stars
1 out of 5 stars review

There's the Door

So I purchased this and picked up on a Friday, took it back Saturday because the door just fell off as in one of the reviews I saw that the pins were too short, that would be correct but unlike the gentleman I am not gonna Jerry Rig it with a piece of board lol. I should have known by the mixed reviews that I would be unhappy with this purchase. I was so excited to not have to bend over into a chest freezer. But guess what, I now have a chest freezer.

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hi Nellie. Based on your description of the issue with your Upright Freezer, the hinge must be slightly bent out of shape and that makes the hinge pin appear to be too short.<br />We appreciate your feedback and would like to apologize for your recent experience.<br /> We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.

Sep 23, 2022
PamE
2 out of 5 stars
2 out of 5 stars review

Dents

Looks like fork lift or something happen to this freezer. If I didn’t live 1 and 1/2 hours away I’d take this back. But since you have to destroy box to get it out it would be worse by the time I got it back to Sam’s. We went ahead and put it in place and I forgot to take a picture, but I reached back and took a picture. Needed a small freezer for all the garden items I have in mason jars.

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hello PamE, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations. For warranty support, please visit https://www.curtisint.com/product-support, email support&#64;curtiscs.com or call 1-800-968-9853.

Apr 16, 2019
Tsin
1 out of 5 stars
1 out of 5 stars review

Freezer isnt working properly

Received this freezer as a Christmas gift last December. Like the convenience of an upright freezer.i noticed that the freezer doesn’t feel very cold, but was freezing food - or so I thought. A few days ago I noticed a smell of potential spoiled food, which seemed odd - because the food was frozen. But today When taking food out, the food on the top shelf was all defrosted - all items were seafood - none of the items were opened. The remaining frozen food items were still frozen. So will take back crab legs ( which are definitely spoiled - could smell them through the packaging) salmon and shrimp back to Sam’s and REQUEST refund for food and get new freezer - so disappointed!!!

Helpful?52HMGDZ492XF40980104427
Apr 18, 2019
Stacey
1 out of 5 stars
1 out of 5 stars review

DO NOT BUY!

Don’t buy this! It broke after 29 DAYS! Thank god we were able to return it because it was within 30 DAYS! We didn’t buy the extended warranty so we would have been stuck with and out $200+. It all of a sudden stopped getting cold. We lost everything in it by the time we found out. 2 days before it went completely warm I got ice cream out, there was a lot of frost inside that hadn’t been there in the week a leading up to that day and the ice cream was still frozen but it was a little easier to scoop.I didn’t think anything of it. The freezer still was cold, everything it was fine except frost was on everything bad. It was set to 2 so I set it a little higher almost to 3 and left it. 2 days later I opened the door and everything was completely warm. Like opening a cooler after a weekend of camping and all the ice had melted. Still plugged in and everything.

Helpful?52HMGDZ492XF40980104427
Apr 22, 2021
carps
1 out of 5 stars
1 out of 5 stars review

Unit did cool or freeze for two days?

Bought brand new, and it doesn't say on the box but I already know that you should let refrigerators and freezers sit upright for up to 24 hours. it didn't seem to do any good this unit has been plugged in for nearly 5 hours now and has not gotten any degree cooler. if it's not operating normally tomorrow it's getting returned to Sam's club.

Helpful?52HMGDZ492XF40980104427
reply from Curtis International Ltd.

Hello carps, we appreciate your feedback and would like to apologize for your recent experience with the Thomson 6.5 Cu.Ft. Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support&#64;curtiscs.com or call 1-800-968-9853

Aug 15, 2024
bob27
3 out of 5 stars
3 out of 5 stars review

Nice Freezer - Terrible Packing

1st freezer I bought showed up broken, the cardboard was soaked in oil at the back and the freezer would not work. Sam's accepted the return for an exchange without issue. 2nd Freezer arrived, box looked ok, but there is very little protection in the box around the freezer. It works great, but came with 5-10 dings/dents around the unit. Since it works, keeping this one to avoid the hassle of shipping it back for another exchange.

Helpful?52HMGDZ492XF40980104427
reply from Curtis International Ltd.

Hello bob27, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer 6.5 cu. ft. . We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2@curtiscs.com or call 1-800-968-9853.

Apr 10, 2024
Suzie
3 out of 5 stars
3 out of 5 stars review

Ice build up fast

I thought I read all the details but missed that this is a frost freezer, I didn't know they still made that old type. Unfortunately, after 1 week, I realized this fact too late as it's got an inch of frost build-up on the top coil already. So sad I'll be defrosting my freezer every month.

Helpful?52HMGDZ492XF40980104427
reply from Curtis International Ltd.

Hello Suzie, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer (6.5 cu. ft.) . We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations.

Jul 12, 2021
lu
1 out of 5 stars
1 out of 5 stars review

Not worth is

I bought this less that a year ago. It was kept inside my home and hold a decent amount of food for being small. It worked great until it randomly stopped. I lost hundreds of dollars worth of food. It has taken months dealing with the warranty company trying to get a refund or replacement.

Helpful?52HMGDZ492XF40980104427
reply from Curtis International Ltd.

Hello lu, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.