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Customer reviews for Thomson Upright Freezer 6.5 cu. ft. for
Thomson Upright Freezer 6.5 cu. ft.

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Mar 22, 2020
Atr
5 out of 5 stars review

Verified Purchase

Worth the money

Very nice and roomy

Helpful?52HMGDZ492XF40980104427
Dec 12, 2019
Steph
5 out of 5 stars review

Verified Purchase

Love It

Great product

Helpful?52HMGDZ492XF40980104427
Apr 16, 2021
Alisha
2 out of 5 stars review

Bad Design

I really wanted to like this, unfortunately the door was very poorly designed. It has maybe two inch pins holding it together on the top and bottom of the door as the hinge. The bottom of our freezer came slightly broken with the pin on the bottom sagging causing the door to fall off.

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hello Alisha, we appreciate your feedback and would like to apologize for your recent experience with the Thomson 6.5 Cu. Ft Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

Jul 26, 2020
Chad
1 out of 5 stars review

Freezer Damaged

Beware, these things aren't made very well. Packaging looks good on the outside, just wait for the surprise inside. The bottom plate for the door hinge was bent to the point the door won't stay on. The back bottom corners were all smashed up. Shouldn't have to make repairs to something just purchased. Customer service was a joke also.

Helpful?52HMGDZ492XF40980104427
reply from Curtis International Ltd.

Hello Chad, we appreciate your feedback and would like to apologize for your recent experience with the Thomson 6.5 Cu Ft Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.

Aug 16, 2020
Nanny2Tyns
1 out of 5 stars review

DO NOT BUY!!! Piece of junk!!

I bought this in November of 2019 and when Covid-19 hit, I filled it with meat. I came home today after being gone a week, opened my garage and was hit with a horrible smell. Freezer just quit working and all my meat is spoiled and blood is seeping out of the door all over the place. If I could give it a zero I would!!!

Helpful?52HMGDZ492XF40980104427
reply from Curtis International Ltd.

Hello Nanny2Tyns, we appreciate your feedback and would like to apologize for your recent experience with the Thomson 6.5 Cu Ft Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.

Apr 18, 2019
Stacey
1 out of 5 stars review

DO NOT BUY!

Don’t buy this! It broke after 29 DAYS! Thank god we were able to return it because it was within 30 DAYS! We didn’t buy the extended warranty so we would have been stuck with and out $200+. It all of a sudden stopped getting cold. We lost everything in it by the time we found out. 2 days before it went completely warm I got ice cream out, there was a lot of frost inside that hadn’t been there in the week a leading up to that day and the ice cream was still frozen but it was a little easier to scoop.I didn’t think anything of it. The freezer still was cold, everything it was fine except frost was on everything bad. It was set to 2 so I set it a little higher almost to 3 and left it. 2 days later I opened the door and everything was completely warm. Like opening a cooler after a weekend of camping and all the ice had melted. Still plugged in and everything.

Helpful?52HMGDZ492XF40980104427
Apr 10, 2024
Suzie
3 out of 5 stars review

Ice build up fast

I thought I read all the details but missed that this is a frost freezer, I didn't know they still made that old type. Unfortunately, after 1 week, I realized this fact too late as it's got an inch of frost build-up on the top coil already. So sad I'll be defrosting my freezer every month.

Helpful?52HMGDZ492XF40980104427
reply from Curtis International Ltd.

Hello Suzie, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer (6.5 cu. ft.) . We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations.

Aug 3, 2020
Nellie
1 out of 5 stars review

There's the Door

So I purchased this and picked up on a Friday, took it back Saturday because the door just fell off as in one of the reviews I saw that the pins were too short, that would be correct but unlike the gentleman I am not gonna Jerry Rig it with a piece of board lol. I should have known by the mixed reviews that I would be unhappy with this purchase. I was so excited to not have to bend over into a chest freezer. But guess what, I now have a chest freezer.

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hi Nellie. Based on your description of the issue with your Upright Freezer, the hinge must be slightly bent out of shape and that makes the hinge pin appear to be too short.<br />We appreciate your feedback and would like to apologize for your recent experience.<br /> We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.

Sep 2, 2020
JB
4 out of 5 stars review

Better then expected

I thought I would be able to remove the shelves and make my own sizes but that's not the case. The shelves are the cooling coils, so everything gets cold evenly (Nice surprise). But I am having an issue with the door sealing I am going to need to look at putting something at the top seam to stop warm air coming in and freezing over. Every time I open it (once a day) there is condensation and dripping moisture, only in that area. I wish it had a locking device, I have looked and thought about what I could do to help keep it secure with a tight seal.

Helpful?52HMGDZ492XF40980104427
Feb 27, 2022
Nic
2 out of 5 stars review

was good until it wasn’t

Got this freezer as a Christmas gift, kept it in the garage - worked fine for a few months then over frosted and after defrosting no longer worked. Was somewhat of a hassle to get refund for purchase but eventually got it. Although priced really good would not recommend as it didn’t even last a whole year.

Helpful?52HMGDZ492XF40980104427
reply from Supplier Response

Hello Nic, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.