Hello Piazia, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations. For warranty support, please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.As clearly detailed in the OEM warranty terms in the User Guide, the freezer warranty only covers the freezer and does not cover the contents (which are typically covered by a homeowner's/tenant's insurance).

Hello LB, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Upright Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations.

Hello Berin, we appreciate your feedback and would like to apologize for your recent experience with the Thomson 6.5 cu.ft Upright Freezer. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

Hello JMV, we are happy to hear that you are pleased with your Thomson Upright Freezer.