When I unwrapped my new topper, it had a tear in the foam. Serta allowed the damaged topper to be wrapped and boxed for sale. Because of the 3 hr round trip to return the topper, I will use until the tear expands to the point of trashing it. Very disappointed.

We have this topper on 2 beds in our house already & love them…Both were purchased in store & are fine. We just purchased one online & had it shipped to our house for a gift to give my daughter. It arrived today & looks like it’s a return just thrown in a cardboard box, not the normal serta blue box you get if you were to purchase in store. Buyer beware! I would not gift something that is packaged the way this was. So disappointed….I will be returning.

My current mattress is a memory foam...when I sit on the edge of the bed the memory foam stays indented so when I lay down I feel like I'm going to roll off the bed. My son bought a memory foam pillow top and loves it. I layed on his be and it was firm and I liked the pillow top. So I bought the queen size memory foam pillow top for $171 and don't like it. It's just more memory foam.

I have had two total hip replacement surgeries and had trouble sleeping at night, would wake up at least five times during the night and being in lots of pain, would end up sleeping in recliner until I bought this topper, now able to sleep at night without waking up all night in pain!!

About 6months ago we upgraded our queen size bed to a king… Due to the new bed being a little firmer than I like, I decided to purchase a mattress topper… After researching toppers, reading through multiple reviews, and loving my previous Serta topper I decided to purchase this Topper at our local Sam’s… 1) the topper does not stay in place and has to be readjusted every morning… 2)something in the material makes it extremely hot to sleep on. For example if your back is on the topper, your back will be sweating while your front will be cool. 3) If someone else is in the bed (husband or child) it causes you to roll towards the heaviest person.

We originally had one of these in a king size and liked it so much I just bought two more for our queen beds. My nose is very sensitive and there was no smell out of the box. It inflated immediately. ***Tip Once you put the pillowtop on you need to pinch the top of the pillow top and pull it away from the memory foam. Kind of pop it up and down all over the bed. This will help fluff the pillow top

But then I did my research. I see a lot of people complaining on various mattress toppers - saying they are too hard or too soft or smell. Ironically, the smelly ones were designed with green tea oil in them and of course smell odd, or more than likely they did not take the time to air out the topper. As for soft or firm? It's really ironic that the same mattress topper can feel firm to one person and soft to another - so I finally decided to go out and do some reading. The type of material matters, (and how it smells) the density matters, and so does the thickness. As far as 1 and 2 inches they are barely sufficient. You might find a 2 inch topper with a 6 lb density ok, but that's about it. You need to start with 3 inches - and prefered is 4 inches. The higher the density the firmer the topper. This one is a 3lb density - so not too firm and with the 3 inches, and the added 1 inch pillow top - it's going to feel very soft but just enough support to keep you from sinking all the way down to the old mattress that was giving you grief before. For me this was perfect. After letting it air out 24 hours, I took the most blessed nap on it, lying on my right hip where the bursitis is really bad. No pain what-so-ever. And the bursitis is the main reason why I was looking for this. You might have a bad back - or just hate sleeping on "concrete" if so you would want to choose your topper according to those needs. All I can say is if you don't do your research - you should be ashamed to leave a bad review on a product that gave you what it said it would give you. Just because it wasn't what you wanted - the review should not reflect your taste - rather did the topper meet the description and specifications and was it what you needed?

We just bought a new firm mattress from Sealy. While we wanted a firm mattress we felt this one was a bit harder than expected so we purchased a 4 inch memory foam topper. It is comfortable, i guess, definitely softens the feel but we both think that sometimes it feels too warm and we wind up kicking off the covers. Also the thickness of the topper makes it difficult to keep sheets in place even though the sheets are deep pocket sheets. If I was able to roll this thing back up and squeeze it back into the box, I would probably return it. Given our lack of enthusiastic response to the topper and knowing what I know now, i wouldn't have bought it.

The foam smelled really strong when we got it. Then a month & half started shredding it was all over my mattress and floor when I went to flip it over. We had a Serta 2inch foam mattress for 12 years never any issue! Very disappointed but Sams right away gave a refund for this.

We have a very nice pillow top mattress that we have had for a few years. I decided to purchase this since I was shopping for just a mattress pad. What a treat. Immediately I new I was going to love it. The first night sleep...heaven!!! Treat yourself and take the plunge. Don't bother buying a new mattress just add this.