We're truly sorry to hear about your dog’s experience with Moist & Meaty Burger with Cheddar Cheese Flavor, Adult Dog Food. This is certainly not typical of our products, and we take your concerns very seriously. The health and safety of pets is always our top priority, and all of our formulas are 100% safe to feed. We recommend consumers introduce a new food over a period of 7 – 10 days to help avoid digestive upset. The first day, we recommend mixing 10 percent of the new food with 90 percent of the current food. Each day, increase the amount of the new food while decreasing the current food until the transition is complete. This gradual process helps prevent issues such as refusal to eat, vomiting, or diarrhea that can occur with sudden diet changes. We want to gather additional information and assist you further. Please call us at 800-778-7462. We're available Monday through Saturday from 8 a.m. to 6 p.m. (CST). We look forward to speaking with you soon. – The Moist & Meaty Team

We're so sorry to hear about your dogs' experiences with Purina Moist & Meaty Burger with Cheddar Cheese Flavor, Adult Dog Food, and we hope they're feeling better now. We take complaints of this nature very seriously, as the health and safety of pets are our number one priority. We'd like to learn more and offer our assistance. Please contact us at 1-800-778-7462 (800-7PURINA) whenever you have the opportunity. We are available Monday through Saturday from 8 a.m. to 6 p.m. (CT). We look forward to speaking with you. – The Moist & Meaty Team

Thank you for reaching out to us. We’re sorry to hear that your dog didn’t enjoy the Purina Moist & Meaty Burger with Cheddar Cheese Flavor. We know how important it is to find a food that makes mealtime something your dog looks forward to, and we’d love to help you explore other options that might be a better fit. Please feel free to share a bit more about your dog’s preferences with us through this link: https://www.purina.com/contact-us. - The Moist & MeatyTeam

Thank you for sharing your opinion. We do use by products in some of our products. By-products are composed of nutrient-dense organ meats. They are rich in protein and amino acids to help strengthen and maintain your pet’s muscles. Also, because of their nutrient-rich composition, they are typically the first thing an animal would eat in the wild. By-products do not include animal parts such as feathers, horns, beaks, teeth or hooves. If you need further assistance , please feel free to contact us at https://www.purina.com/contact-us. - The Purina Team