Thank you for bringing this to our attention. We're at a loss for words to describe your dog experience. We recommend that you consult with your veterinarian regarding your dog's condition. Your veterinarian is in the best position to examine your pet and determine their needs. We'd like the opportunity to learn more about your experience. Please give us a call at 800-778-7462 (800-7PURINA). We're available Monday through Saturday from 8AM - 5PM CST, and look forward to speaking with you. - The Moist & Meaty Team