CC, we're very sorry you had that experience. It's certainly not one we'd expect from Era. This may be caused by the product being stored in extreme heat, such as on a dryer, in direct sun or in a hot car.<br />The liquid should return to normal when it is stored at room temperature. Please give us a call if we can help you further or answer any questions. (800) 388-4372 is our number. We're here for you.