Hi here, Ken. Thanks so much for using our rinse. We're incredibly sorry that you did not receive what you were expecting. Please get in touch with Sam's Club to inform them about this and see what they can do to help. They can be reached at 1-888-746-7726.

We’re sorry to hear about your experience with the Multi-Protection Mouthwash, Brenda. We understand your frustration, especially as a long-time user of our mouthwash. Please know that we did make a minor formula update, which included the removal of parabens, which also changed the blue color slightly. However, it wasn’t done to reduce the product’s quality or performance. Your feedback is important to us, and if the updated formula isn’t meeting your expectations, we’d really like to learn more. Please call us at (800) 566-7252 so we can assist you further.

We're so sorry to learn you're unhappy with the updated formula and flavor of our Multi-Protection Mouthwash. We know that flavors are a personal preference, and are letting our team know you'd like the original version to return. So we can help you find a mouthwash you love, please call us at (800) 285-9139.

Michael, firstly, thank you for being a loyal Crest rinse user. We're incredibly sorry to hear about your recent experience. This certainly isn't what we expect, especially since we have not made any changes to this rinse. We have quality and safety checks in place to ensure each rinse reaches you in perfect condition, and to ensure you have a refreshing experience. We ask that you discontinue using the rinse in your position and give us a call so we can make a report to our team and help you out. We can be reached at (800) 285-9139.

Hi Gene, we appreciate your input and rely on consumer feedback, just like yours, for future improvements. If you have any questions or we can help you with anything, please let us know at (800) 285-9139. We’re here for you.