We're very sorry you've experienced hives and swollen skin, Ceejayng. Our products undergo many quality checks, and are evaluated as safe when used as directed. Because you're experiencing this reaction, we recommend that you discontinue use of product, and speak with your doctor if symptoms persist. We take your report seriously, and would like to learn more details to further assist you. Please give us a call at 1-800-879-8433 from 9AM -- 6PM EST Monday–Friday.

Our goal is for everyone to have an exceptional laundry day, and of course, you're no exception. We're truly sorry to hear about this, but know that with our safety checks, this isn't what we expect as it's free of fragrance, pH balanced, and gentle to skin when used as directed. Because you had this experience, we ask that you please discontinue using it. We'd like to make a detailed report to our team and help. Please call us at (800) 879-8433.

We're very sorry to hear that you're experiencing hives after using Tide Free & Gentle Liquid Detergent. Please know that our products are thoroughly tested to be safe when used as instructed, so we appreciate you bringing this to our attention. While Tide Free & Gentle is designed to be hypoallergenic and gentle on sensitive skin, individual reactions can vary. We're sure you already have, but please discontinue the use of the product, but please hold onto it for a few weeks in case our team needs any additional information. In the meantime, we recommend speaking with a doctor for any potential health concerns you may have. To make sure this gets the attention it deserves, we'd like to gather more information about your experience to share with our Safety Team and to help us best assist you. When you have the chance, please give us a call at (800) 879-8433.

We’re sorry to hear you're not enjoying the smell of our detergent! We understand that preferences can vary from person to person, and we design our products with our customers in mind, in hopes that you'll love it as much as we do. So we apologize that that's not the case this time. Please know that comments like yours are how we determine the decisions we make about future products and changes, so you can be assured that we will be sharing your comments with the rest of our team! If you'd like to tell us more, and so we can help you find a scent you may enjoy more, give us a call: (800) 879-8433