We're sorry you're having this experience. Your refil should work just as awesome as your original bottle of Dawn Powerwash. Make sure the trigger is unlocked. The product should be in the locked position on store shelves. There is a cutout in the white plastic that shows a yellow marking at the top of the sprayer. The tip of the nozzle also has a cutout. When those cutouts are matched up and the yellow shape is completed, then it is unlocked. When the cutouts are not matched up and the yellow shape is incomplete, it is in a locked position. You may need to prime the sprayer. Prior to the first use, the bottle may need 3-5 full trigger pulls to begin spraying. While squeezing the trigger, squeeze the body of the bottle. This should force out any trapped air so it will spray as intended. Please give us a call at (800) 725-3296, so we can help you further with this or answer any questions.

This feedback is much appreciated, so please be assured that we'll be letting our team know how you feel. Since your satisfaction means everything to us, we'd be happy to learn more about your experience and answer any questions you may have. You're always welcome to give us a call at (800) 725-3296!

We appreciate you bringing this to our attention. With our products undergoing continuous quality checks, this isn't something we'd expect to slip through our fingers. So we can help you get back on track with your dish care needs, please call us at (800) 725-3296.

We're sorry a loyal Dawn fan like you is having this experience, since our Dawn Platinum Powerwash Dish Spray is designed to deliver rapid cleaning power. To achieve best results, we suggest making sure you're scraping all chunks of food and grease from cookware before applying the spray. As well, only add water during rinsing. If water is added earlier, it'll dilute the cleaning power of the product. If you're washing heavily soiled dishes, we recommend letting the spray foam suds sit for 3-4 minutes, then wipe and rinse. We hope this helps! Your satisfaction means everything to us, so we'd be happy to look into this further for you. When you have chance, please give us a call at (800) 725-3296.