We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best. We'd like to get more information to help, as well as share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 725-3296.

Thanks for your feedback, Ann. We're sorry you haven't been able to use Dawn Platinum for all your dish cleaning needs. If this is a refill, the trigger may need to be primed a few times before it'll dispense. Be sure the yellow lines are lined up on the top of the trigger as well. We hope you'll be able to spray it soon, but give us a call if it's still not spraying, and we'll be glad to help further! We'd love to hear from you at: (800) 725-3296.

Please know, Ranj, we only want to please your nose, as well as your need for clean. We're sorry to learn you're not a fan of the Fresh scent of the Dawn Platinum Powerwash Dish Spray & Refill Set. You may prefer the light pear fragrance of our Free & Clear version of Dawn Powerwash. Check it out here: https://dawn-dish.com/en-us/products/dawn-powerwash-dish-spray-free-and-clear/