We're sorry a loyal Dawn fan like you had this experience, and we'll be sure to share this with the rest of our team. While our Dawn Platinum Powerwash Dish Spray isn't intended to have an off-odor, it can smell differently when mixed with certain foods. Your satisfaction means the world to us, so please give us a call at (800) 725-3296 when you have a moment. We'd be happy to look into this further and see how we can best help!

We're terribly sorry you experienced an allergic reaction and had to go to the ER, Sandy. We hope you're completely recovered now! Know that consumer safety is our number one priority and all Dawn products get rigorously tested to ensure their safety when used properly. So it goes without saying, but please discontinue any future use of this Powerwash spray. Because we'd like to give your feedback the attention it deserves, kindly call us as soon as you can at (800) 725-3296.

We're sorry to hear that you feel this way about the scent. We do put a lot of thought into creating features that we think you'll like, though we do understand that preferences can vary. We'll be sure to share this feedback with our team. You're always welcome to give us a call at (800) 725-3296 if there's anything more we can assist you with.

We're sorry to hear that you're feeling disappointed, since our Dawn Platinum Powerwash Dish Spray does go through many quality checks to ensure that you can enjoy the best possible results. For heavily soiled dishes, we suggest that you let the spray foam suds sit for 3-4 minutes, then wipe & rinse. We hope this helps. Your comments will be shared with our team, and please give us a call at (800) 725-3296 if you'd like further assistance.

We're sorry to hear you aren't having the expected experience and want to assure you that we have many quality checks to ensure the PowerWash works with ease. We recommend making sure the trigger is unlocked. The product should be in the locked position on store shelves. There is a cutout in the white plastic that shows a yellow marking at the top of the sprayer. The tip of the nozzle also has a cutout. When those cutouts are matched up and the yellow shape is completed, then it is unlocked. When the cutouts are not matched up and the yellow shape is incomplete, it is in a locked position. To unlock the nozzle simply grasp the tip of the nozzle and turn to match up the cutouts. Once unlocked and ready to spray, ensure to pull the trigger firmly and all the way for a full spray. We'd like to help as well as share this with our Quality Team. When you have a chance, please get in touch with us at (800) 725-3296.