Thanks for leaving your review on Dawn Platinum Powerwash! You can remove the fragrance by soaking your dishes in hot water mixed with some distilled white vinegar. You're welcome to call us at (800) 725-3296 if you'd like any further assistance.

We're very sorry to hear you've had trouble with your Powerwash Spray, but we're here to help! If you notice that your bottle is caving in, try fully squeezing the trigger a few times into the sink, making sure the trigger is fully depressed. This should allow your bottle to return to its normal state! If that doesn't work, however, remove the sprayer from the bottle and reconnecting, making sure that the dip tube (the little tube inside) is facing the same direction as the sprayer and in the corner of the bottle when you reconnect the sprayer. In order to prevent the bottle from caving in in the future, make sure you're fully squeezing the trigger each time you use your PowerWash. We also want to make sure that your trigger is working properly so that you can keep getting the sparkling clean dishes you deserve, so our team would like to learn a bit more about your experience. Give us a call at (800) 725-3296, we look forward to hearing from you and thank you for being such a loyal member of our Dawn family!

Thank you for leaving your feedback about our Powerwash spray. We're sorry to hear it isn't giving you the results you expect, as we do everything we can to ensure our products give you the cleaning power you deserve. We'll be sure to share your thoughts with our team, as we rely heavily on consumer feedback to decide which products to make available. So we can learn more about this for our Quality Team, and provide any assistance we can, please give us a call at (800) 725-3296.

We always expect our Dawn Platinum Powerwash Dish Spray to easily, and effectively, clean even the most stubborn dishes. Just spray your soiled dishes, pots, and pans, and wipe away residue with a damp cloth. If your dishes are heavily soiled, or larger than average, you may need to use more than one spray, and it helps to let the foam sit on stubborn grime, so that it works through the mess with less elbow grease. We're always here, and always happy to assist with any questions or concerns. Give us a call at 1 (800) 725-3296, we're answering calls from 9 AM to 6 PM, EST, Mondays through Fridays.

Mary, we're sure you're doing everything right. But let's run through the steps. Dawn Platinum Powerwash Dish Spray is designed to deliver fast cleaning on baked-on grease. To achieve best results, be sure to scrape all chunks of food and grease from cookware before applying the spray. Then just spray. (Let set if you wish) Wipe and then Rinse. Spray. Wipe. Rinse. Give us a call at (800) 725-3296 if you have any questions or if we can help further.

We're sorry that a loyal Dawn fan like you had this experience, and we hope that you're feeling better. Since safety is at the heart of all we do, we can assure you that all of our products have been thoroughly evaluated to be safe when used as directed. As well, we'd expect you to enjoy sparkling dishes with ease when using our Dawn Platinum Powerwash Dish Spray. To get the best results, we suggest only adding water during rinsing. If water is added earlier, it'll dilute the cleaning power of the product. If you're washing heavily soiled dishes, we recommend letting the spray foam suds sit for 3-4 minutes before wiping and rinsing. We'd like to gather some more details, so please give us a call at (800) 725-3296 when you have a moment.

Our products go through many quality checks to make sure they reach you in perfect condition, so we’re sorry to hear this wasn’t the case with your recent purchase! We’d like to learn more and help, so please give us a call at (800) 725-3296.