We are sorry you are having this experience. Although Dawn Free & Clear has a light scent, it is free of dyes. We appreciate your feedback and will share your interest in a fragrance-free version with the Dawn team. Please know that your health and safety are very important to us, and we thoroughly test our products to ensure they are safe when used as directed. If you have any questions or if we can help you further with this, please feel free to give us a call at (800) 725-3296.

We're sorry to hear you didn't have the expected experience, Kacey, and want to assure you that we have many quality checks to ensure you get the best. We'd like to get more information to help, as well as share this with our Quality Team. When you have time, please get in touch with us at (800) 725-3296.

Thank you for reaching out about the recent scent changes to our Dawn Ultra Original. This is the first scent change for Dawn Original in over 10 years, and we're very sorry for your disappointment. The fragrance change of Dawn Ultra Original was implemented after receiving positive feedback during extensive testing with consumers. Please be assured that we value your feedback greatly and we're sharing it with the rest of our Dawn Team. Consumer feedback is vital in helping us improve our products and ensuring that we deliver the best possible experience to our consumers; it’s also instrumental in guiding the Dawn Team as they continue to work on future innovations. If you're a fan of unscented products, we think you might love our Dawn E-Z Squeeze Free & Clear Fragrance-Free Dishwashing Soap. Thank you again for taking the time to share your feedback with us, and please feel free to give us a call at (800) 725-3296 for more help.

Our products go through many quality checks to make sure they reach you in the best possible condition, so this definitely isn't what we would expect! We'd like the chance to learn more so we can help with those Powerwash Dish Spray refills. Please give us a call at (800) 725-3296 when you have a moment!

We're very sorry to hear you've had trouble with your Powerwash Spray, but we're here to help! If you notice that your bottle is caving in, try fully squeezing the trigger a few times into the sink, making sure the trigger is fully depressed. This should allow your bottle to return to its normal state! If that doesn't work, however, remove the sprayer from the bottle and reconnecting, making sure that the dip tube (the little tube inside) is facing the same direction as the sprayer and in the corner of the bottle when you reconnect the sprayer. In order to prevent the bottle from caving in in the future, make sure you're fully squeezing the trigger each time you use your PowerWash. We also want to make sure that your trigger is working properly so that you can keep getting the sparkling clean dishes you deserve, so our team would like to learn a bit more about your experience. Give us a call at (800) 725-3296, we look forward to hearing from you and thank you for being such a loyal member of our Dawn family!

We're sorry to hear you aren't having the expected experience and want to assure you that we have many quality checks to ensure the PowerWash works with ease. We recommend making sure the trigger is unlocked. The product should be in the locked position on store shelves. There is a cutout in the white plastic that shows a yellow marking at the top of the sprayer. The tip of the nozzle also has a cutout. When those cutouts are matched up and the yellow shape is completed, then it is unlocked. When the cutouts are not matched up and the yellow shape is incomplete, it is in a locked position. To unlock the nozzle simply grasp the tip of the nozzle and turn to match up the cutouts. Once unlocked and ready to spray, ensure to pull the trigger firmly and all the way for a full spray. We'd like to help as well as share this with our Quality Team. When you have a chance, please get in touch with us at (800) 725-3296.

We're sorry to hear that a loyal Dawn fan like you is feeling disappointed, Matthew, since we have many quality checks to ensure that our products reach you in the best possible condition. We'd be happy to share some tips so that you can get back to enjoying our Dawn Platinum Powerwash Dish Spray. When you have a chance, run warm water over the nozzle for a few minutes to loosen any clogs that may have occurred. As well, while pulling the trigger, try squeezing the body of the bottle. This should force out any trapped air so it will spray as intended. Also, check to see that the dip tube is facing the right way, which would be in the same direction as the sprayer, with the bottom of it in the corner. To change the direction of the dip tube, disconnect the sprayer from the bottle and reconnect it. We hope that this helps. If you'd like further assistance with this, please give us a call at (800) 725-3296.