We're sorry to hear that this has been your experience, as a lot of thought goes into our products. We'll be sure to share this feedback with our team, and we'd be happy to see how we can best assist you further. Please give us a call at (800) 725-3296 when you can.

We're sorry your Dawn Powerwash isn't working after changing the refill. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. Remove the sprayer from the empty bottle by turning it counterclockwise to release. Then, remove and discard the disposable cap from the refill bottle. Place the sprayer on a full refill bottle and give ¼ turn clockwise to secure. Most importantly, ensure the dip tube and trigger are aligned. So we can help you further, please call us at (800) 725-3296 from 9 AM to 6 PM EST Monday through Friday.

We expect our Powerwash Dish Spray to work on contact to break down and lift away soils, Cindy, so we're disappointed to hear this wasn't your experience with your recent bottle! We'd like to gather more details so we can further help with this, so please give us a call at (800) 725-3296 when you have a moment.