We’re sorry to hear that you’re having this experience, Reilly, and we hope that you’re feeling better. Since safety is at the heart of all we do, we can assure you that all of our products have been thoroughly evaluated to be safe when used as directed. As well, our products go through multiple quality checks, so we’d expect you to enjoy sparkling results with ease when using our Dawn Platinum Powerwash Dish Spray. We’d be happy to share some tips to help get it to spray as intended! When pulling the trigger, try squeezing the body of the bottle. This should force out any trapped air. Also, run warm water over the nozzle for a few minutes to help loosen any clogs that may have occurred. To ensure that you get the best results, be sure to scrape all chunks of food and grease from your dishes first. We also suggest only adding water during rinsing. If water is added earlier, it’ll dilute the cleaning power of the product. If you’re washing heavily soiled dishes, let the spray foam suds sit for 3-4 minutes, then wipe and rinse. We hope this helps. We’d like to gather some more details for our Safety Team, so please give us a call at (800) 725-3296 when you have a moment.

We're sorry to hear that this has been your experience, and we hope that you're feeling better. We can assure you that our Dawn Platinum Powerwash Dish Spray has been thoroughly evaluated to be safe when used as directed. We also put a lot of thought into creating features that we think you'll enjoy, though we do understand that preferences can vary from person to person. We'll be sure to share your comments with the rest of our team, and we do recommend that use of this product is discontinued. So that we can learn more and gather some additional details for our Safety Team, so please give us a call at (800) 725-3296 when you have a moment.

Your loyalty to Dawn truly means everything to us! We're so sorry to hear about your recent Platinum Powerwash purchase, since what you're describing certainly isn't the quality we'd expect. The leakage can be happening for several reasons, so we'd like to learn more and help with this. Please give us a call at (800) 725-3296.