We're terribly sorry you experienced an allergic reaction and had to go to the ER, Sandy. We hope you're completely recovered now! Know that consumer safety is our number one priority and all Dawn products get rigorously tested to ensure their safety when used properly. So it goes without saying, but please discontinue any future use of this Powerwash spray. Because we'd like to give your feedback the attention it deserves, kindly call us as soon as you can at (800) 725-3296.

We thank you for sharing your feedback on our recent change to Dawn Ultra Original. We know this is the first change in over 10 years, and that scent preference can be very personal. We're sorry to hear you are not a fan of the new scent. Regarding the scent sticking around, sadly, this can be a sign that your dishes are growing porous. Try soaking them in hot water and vinegar to get rid of any remaining scent. Please rest assured that we value your feedback greatly, and we will relay it to our Research and Development team. We'd recommend giving our Dawn E-Z Squeeze Free & Clear Fragrance-Free a try, as it has all of the cleaning power of Dawn with no added scent. Bonus, you won't have to worry about any fragrance remaining on your dishes! We'd love to hear more about your experience and help you locate this version of Dawn. Please give us a call at (800) 725-3296 Monday-Friday 9 AM - 6 PM EST.

Thanks, Joe, for picking up a Dawn Platinum Powerwash Dish Spray Refill, and using your previously purchased sprayer to dispense the product. We're sorry to learn that your sprayer's not working now. It might help to know that our Quality Team shares that each sprayer should last around 5 bottles. After 4-6 bottles, it's not unusual for the sprayer to need to be replaced. When you move the sprayer to a new refill bottle, be sure that the dip tube’s facing the same direction as the nozzle. Note that the tube bends. The bottom of it should be facing the same way as the nozzle. Speaking of the nozzle, check that it’s not clogged. If it is, run warm water over the nozzle for a few minutes to loosen any clogs that may have occurred. Let us know if this helps, by calling us any Monday through Friday, from 9 AM to 6 PM, EST. We’re happy to help at 1 (800) 725-3296.

We're so sorry that happened to you. Make sure that the yellow dots on the nozzle are completely lined up to form a circle. The yellow circle must be lined up exactly in order for the trigger to spray. If the yellow circle is off, even by a little bit, it can permanently damage the trigger. Once damaged, the trigger may continue to bend even when lining up the circle. We'd like to help you with this. Please give us a call at (800) 725-3296; we're here for you.