We're sorry to learn you're having a concern with your Dawn Platinum Powerwash Dish Spray Refill. Our Quality Team works very hard to make sure all of our consumers receive only the best products, so we're very sorry to learn about your experience. It may help to run the nozzle under warm water for a minute or two. Then, using a firm, thorough pull, give the trigger a squeeze. If you're still having a problem, we'd be happy to help you again. Call us up any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 725-3296.

Our products go through many quality checks to make sure they reach you in the best possible condition, so this definitely isn't what we would expect! We'd like the chance to learn more so we can help with those Powerwash Dish Spray refills. Please give us a call at (800) 725-3296 when you have a moment!

TCHB, We're very sorry you had that experience. We haven't tested Dawn Powerwash to be used on granite. If you have a granite sink, you should be extremely cautious to prevent overspray from landing in the sink. Dawn Powerwash Dish Spray is intended for use on dishes that you typically wash by hand with traditional dish soap! This includes plates, bowl, serving dishes, glasses, utensils, cooking pots and pans, casserole dishes, and more. It is safe for use on enamel, ceramic, and stainless steel, and is not recommended for marble, untreated wood, or Formica. Also, like traditional dish soap, Dawn Powerwash Dish spray is not recommended for cast iron cookware. It has not been tested for use on alternative items like clothing. If you have any questions, or if we can help you further, please give us a call at (800) 725-3296.