We're disappointed to hear you aren't enjoying the scent of the Platinum Powerwash. We appreciate you letting us know how you feel, and we'll share this with our team. If you'd like to share more, please give us a call at (800) 725-3296.

Our products go through many quality checks to make sure they reach you in the best possible condition, so this definitely isn't what we would expect! We'd like the chance to learn more so we can help with those Powerwash Dish Spray refills. Please give us a call at (800) 725-3296 when you have a moment!

We're sorry to hear you didn't have the expected experience, Kacey, and want to assure you that we have many quality checks to ensure you get the best. We'd like to get more information to help, as well as share this with our Quality Team. When you have time, please get in touch with us at (800) 725-3296.

We're sorry you are having difficulty squeezing the handle for your Dawn Powerwash, Jonimo. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. Make sure the trigger is unlocked. The product should be in the locked position on store shelves. A cutout in the white plastic shows a yellow marking at the top of the sprayer. The tip of the nozzle also has a cutout. It is unlocked when those cutouts are matched up, and the yellow shape is completed. It is locked when the cutouts are not matched up and the yellow shape is incomplete. To unlock the nozzle, grasp the tip of the nozzle and turn to match up the cutouts. Once unlocked and ready to spray, ensure to pull the trigger firmly and all the way for a full spray. So we can help you get back to spraying away those dirty dishes, please call us at (800) 725-3296 Monday through Friday, from 9 AM to 6 PM EST.