We're disappointed to hear the Powerwash isn't your favorite, but happy to hear you enjoy the original Dawn! We'd love to help you get the most of out any Dawn you use, so when you have a minute, please reach out to us at (800) 725-3296.

We thank you for sharing your feedback on our recent change to Dawn Ultra Original. We know this is the first change in over 10 years, and that scent preference can be very personal. We're sorry to hear you are not a fan of the new scent. Regarding the scent sticking around, sadly, this can be a sign that your dishes are growing porous. Try soaking them in hot water and vinegar to get rid of any remaining scent. Please rest assured that we value your feedback greatly, and we will relay it to our Research and Development team. We'd recommend giving our Dawn E-Z Squeeze Free & Clear Fragrance-Free a try, as it has all of the cleaning power of Dawn with no added scent. Bonus, you won't have to worry about any fragrance remaining on your dishes! We'd love to hear more about your experience and help you locate this version of Dawn. Please give us a call at (800) 725-3296 Monday-Friday 9 AM - 6 PM EST.

Thanks, Joe, for picking up a Dawn Platinum Powerwash Dish Spray Refill, and using your previously purchased sprayer to dispense the product. We're sorry to learn that your sprayer's not working now. It might help to know that our Quality Team shares that each sprayer should last around 5 bottles. After 4-6 bottles, it's not unusual for the sprayer to need to be replaced. When you move the sprayer to a new refill bottle, be sure that the dip tube’s facing the same direction as the nozzle. Note that the tube bends. The bottom of it should be facing the same way as the nozzle. Speaking of the nozzle, check that it’s not clogged. If it is, run warm water over the nozzle for a few minutes to loosen any clogs that may have occurred. Let us know if this helps, by calling us any Monday through Friday, from 9 AM to 6 PM, EST. We’re happy to help at 1 (800) 725-3296.

We're sorry to hear that you're feeling disappointed, since our Dawn Platinum Powerwash Dish Spray does go through many quality checks to ensure that you can enjoy the best possible results. For heavily soiled dishes, we suggest that you let the spray foam suds sit for 3-4 minutes, then wipe & rinse. We hope this helps. Your comments will be shared with our team, and please give us a call at (800) 725-3296 if you'd like further assistance.