We thank you for sharing your feedback on our recent change to Dawn Ultra Original. We know this is the first change in over 10 years, and that scent preference can be very personal. We're sorry to hear you are not a fan of the new scent. Regarding the scent sticking around, sadly, this can be a sign that your dishes are growing porous. Try soaking them in hot water and vinegar to get rid of any remaining scent. Please rest assured that we value your feedback greatly, and we will relay it to our Research and Development team. We'd recommend giving our Dawn E-Z Squeeze Free & Clear Fragrance-Free a try, as it has all of the cleaning power of Dawn with no added scent. Bonus, you won't have to worry about any fragrance remaining on your dishes! We'd love to hear more about your experience and help you locate this version of Dawn. Please give us a call at (800) 725-3296 Monday-Friday 9 AM - 6 PM EST.

We're sorry to learn you're having a concern with your Dawn Platinum Powerwash Dish Spray Refill. Our Quality Team works very hard to make sure all of our consumers receive only the best products, so we're very sorry to learn about your experience. It may help to run the nozzle under warm water for a minute or two. Then, using a firm, thorough pull, give the trigger a squeeze. If you're still having a problem, we'd be happy to help you again. Call us up any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 725-3296.

A lot of thought goes into the design of our products, so we're sorry that this has been your experience. We suggest to making sure that the yellow markings that can be found on the top of the sprayer and nozzle are lined up exactly. If it's off, this may lead to the trigger bending. Once damaged, the trigger may continue to bend even when lining up the circle. We'd be happy to look into this further and see how we can best make this right for you. Please give us a call at (800) 725-3296 when you have a moment.