We're sorry your Dawn Powerwash isn't working after changing the refill. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. Remove the sprayer from the empty bottle by turning it counterclockwise to release. Then, remove and discard the disposable cap from the refill bottle.Place the sprayer on a full refill bottle and give ¼ turn clockwise to secure. Most importantly, ensure the dip tube and trigger are aligned. So we can help you further, please call us at (800) 725-3296 from 9 AM to 6 PM EST Monday through Friday.

We're very sorry you're having this experience. We never want to disappoint a Dawn fan. We want to help you get all the use from Dawn's Powerwash Dish Spray you can. When you get a moment, give us a call at (800) 725-3296, so we can help you.

We're sorry a loyal Dawn fan like you is having this experience, since we do put a lot of thought into the design of our products to ensure that you can use them with ease. We appreciate this feedback, and we'll be sure to share your comments with the rest of our team. It may help to squeeze the trigger harder and faster than usual. We'd be happy to learn more and answer any questions you may have, so please give us a call at (800) 725-3296.

Thanks for being such a loyal Dawn fan! We understand that scent preferences vary from person to person, so appreciate you taking the time to share your feedback! Your satisfaction means everything to us, so if there's anything we can do for you, then please don't hesitate to give us a call at (800) 725-3296.

Thanks for leaving your review, Lacpeb. Please know all our products get rigorously tested for quality during the manufacturing process to ensure you receive them in perfect working condition. We're very sorry that wasn't the case with your Dawn Platinum Powerwash Spray and we'd like to gather more information on it to share with our Product Quality Team, and also help you. When you have some free time, please call us at (800) 725-3296.

We're sorry a loyal Dawn fan like you had this experience. Our Dawn Platinum Powerwash Dish Spray is designed to provide rapid cleaning on even the toughest greasy messes, so we'd expect you to enjoy an easy yet effective clean. For best results, make sure to only add water during rinsing. If water is added earlier, it'll dilute the cleaning power of the product. If you're washing heavily soiled dishes, we suggest letting the spray foam suds sit for 3-4 minutes before wiping and rinsing. While this product isn't meant to have an off-odor, it may smell differently than intended when mixed with certain foods. Your satisfaction means everything to us, and we'd like to gather some more details for our team. When you have a chance, please give us a call at (800) 725-3296.