We're sorry to hear you felt this way about your latest Mountain Spring purchase, and will be sure to share your thoughts. Any changes that are made are tested with people like you first, and we will make sure your add your thoughts. Feel free to reach out to share more with us at (800) 879-8433!

There's nothing more important to us than our fans because we believe they deserve the best. Through extensive testing and research, we've found that this new formula would be a better overall experience. We're sorry that you're not a fan, and while things like scent are preferences, your feedback is important to us, and we'd love to hear from you about this and share your thoughts with our team. Please call us at (800) 879-8433.

We're sorry to hear that you feel this way, Troy, since a lot of thought does into creating features that we think you'll love. We're always looking to bring you the latest innovations, which is why we upgraded the perfume system of this product in September 2021. This upgrade adds freshness technology for a nice scent during laundry and more scent after the clothes have dried. We do value your feedback, and we'll be sure to pass your comments along to our team. As well, we'd be happy to learn more about your experience. When you have a chance, please give us a call at (800) 879-8433.

CJ, we're sorry that happened to you. We completely expect our Tide Powder to thoroughly dissolve if used as directed, and have many quality processes in place to make sure it's in pristine condition for you when it leaves the plant. We'd like to look at your product more closely for the Quality Team. When you get a moment, could you give us a call at (800) 879-8433.