I too have been a loyal customer for years. The product softness has significantly decreased. It is now rough. If Kleenex is being honest and has not changed their formula and process, then their supplier of raw materials is different or has changed. Fix this please.

I have been buying Kleenex tissue for over 60 years and have been purchasing the3 ply tissues from Kleenex because they used to be the best. Well not any more!!!!I Something has changed with their product. They are NOT good anymore. They are NOT Strong. They are very THIN and fall apart. I always bought the 3 ply because they were stronger but now when I blow my nose the tissue falls apart. and there are holes all over the tissue! I no longer recommend Kleenex brand. Why pay extra money for same quality as the cheap brands.

These new boxes are the ugliest ever! You always have such pretty designs. I don't know whose house these will go in. Gimme a break! Really? I'm going to have to buy more Kleenex box covers now. I am very unhappy, and I probably buy more Kleenex than anyone! I love the product, hate the box!

I have used this product for years and will continue to do so, but I do have a couple of complaints. First if you have a very wet cold the mucus smears on the face, the tissues are so soft that it just doesn't absorb. Second, the square boxes have become so overstuffed that it is impossible to get the 1st tissue out without 1) tearing it or 2) pulling out a bunch at once. And lastly, and this has been going on for at least 15+ years, the dust or kleenex particles when inhaled as one would when starting to blow your nose, end up in my throat and I end up choking on microscopic particles to the point where you almost can't breath. Only way to combat this is to make sure tissue is not pulled out of the box...so it must be dust particles??

I have loved Kleenex for years but have resorted to buying another brand because  of the terrible new box designs. Honestly, I don't know whose decor those boxes would match unless you live in Mexico.. it's a shame that the beautiful pastel boxes from the past have been redesigned into this nightmare. I would love to purchase Kleenex again, but refuse to do so until the box changes. .

Jen_c couldn't have said it better: "i have used this product for years + was so relieved when you introduced your previous designs. all of the beige + brown options worked well with my bathroom designs. subtle, natural + tasteful. now i refuse to purchase this ridiculous box. i have read your responses about keeping up with design trends. well i am a creative director + can assure you that these belong in the golden girls house, circa 1986. please just revert to what you had. i love your product but not enough to support bad taste." I will no longer be buying Kleenex because all of your designs are hideous!

I always buy Kleenex ultra soft and this weekend I opened one box and there is a really nice smell to the tissues. none of the other boxes have the smell. How could this happen? What is in the tissues to make them smell, I want to be sure we don't exacerbate allergies.

I'm curious why you chose to go from the pleasant pastel packaging to the jungle looking print that does not blend well with anything. We have Kleenex in every room in our house and always buy Kleenex brand. Disappointing. I look forward to your response. Love the brand, not the design. Experimenting with other brands.

I love your ultra soft tissues. They are absolutely the best I have ever used. They are strong but also so gentle on a sore nose. But, I will say, I really dislike the new design and colors of the boxes. Please bring back the old design and colors.

I like the tissues but the new box design looks like a drunk designed them. They are really ugly. I had to go through the whole display to find a box in the old design. I refuse to buy this ugly box no matter how good the tissues are. Everyone inline at the store was talking about how bad it is. Did you think this through?